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Customer Registration - May 16, 2018
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At the Village of Parks, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation. Feel free to call our office if you have any questions or need assistance with any matters related to the water we provide!
Below you can find our applications and water rates. To save time, you may print and fill out the application that applies to you. Come by the office drop off the application along with your deposit. We cannot start the process until your deposit is received.
For customers that need to have a meter installed, please allow 4-6 weeks for service.
Frequently Asked Questions
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
My bill is past due can I get an extension?
Please contact our office and a one-time extension will be extended to you for extenuating circumstances.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Why is my water discolored?
There could have been a break on the system causing the water to be yellow or brown. Once the repair is complete, the workers will also flush the lines to clear out the problem.
If you have white/ milky water, it could be due to air in the line, this will clear up once the air leaves your lines.
When can my water be turned on once I put my deposit?
No later than the next day. If you come and put your deposit before noon, sometimes, we can get it on the same day.
If you are having a meter installed, once everything is set up, you will give us a call so we can inspect and unlock the meter.
Why does it take so long to get a meter installed?
It may not take that long, but there is a process. Most importantly, we have to get all the utilities marked, that takes up to two business days. We may have to place an order to get the proper supplies. Of course, the weather is one of the biggest factors, and emergencies that can occur on the system need to be taken care of as soon as possible.