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Louisiana One Call (811)
Before you do any digging, make sure to call Louisiana One Call at 1-800-272-3020. Allow 2 full business days before work is to begin.
Be aware that when you are calling to get your water lines located, all the water dept knows is where our own service lines and main lines are. We do not go into private property to locate your own lines, we did not install them, we cannot mark them.
If you go to to our home page, there is a link at the bottom of the page for Louisiana One Call.
If you are doing work and break a utility line, you will be fined.
Frequently Asked Questions
How do I know what utility companies will come out to locate lines?
When you call Louisiana One Call, the operator will give you a list of all the utility companies that will be out to locate lines.
How do I know when every utility company have come locate lines?
Each utility company (gas, water, cable, etc) has their own paint color. If the Louisiana One Call gave you a list of three companies, there will be three different colors marked on or near your property.
How do I know which utility company has what color?
If you go back to our home page, all the way at the bottom of the page in the green area, you will see a link to Louisiana One Call website. Click on the link, and you will be able to get a list of what company uses what color.
How long does it take to get the lines spotted?
It takes a total of 2 business days, the operator will tell you when the lines should be marked by.
It's been 2 business days and some of the companies have not marked the lines, what should I do?
Depending on the type of work you are doing, some companies may not cause a threat to what you are doing and won't mark your property. Sometimes, when the operator gives you a list, that utility company may be close to your location, but doesn't have any lines there, you will not see markings for that company.
If you are unsure, call those companies direct to see if they do indeed have lines in your location, they just may not have gotten to you yet.
I called to get the water lines spotted on my property and there are no markings, should I call again?
The water department will only mark their own lines, either the service line or the main lines. We do not go into private property to mark your lines. We didn't install them, we cannot locate them.